Due to the special features of latex dresses and clothes, every item is made to order. Therefore our cancellation and exchange policy is very strict. Please read carefully before your purchase.

Before shipping

As long as the request to cancel arrives within 24 hours of the original order being placed we will refund you in full with no questions asked.

After 24 hours, due to the fact that work may have already started on making your clothes, and the special feature of latex, we can't cancel or change the order for you. As you know, natural rubber once made, can't be changed or altered anymore.

Exchanges and returns after shipping:

1) Please understand that due to the unique nature of the products we can’t give exchange or return unless there is a manufacturing fault.

2) We can only accept return or exchange if there is a mistake at the fault of the seller or tailor. Please fully consider this before shopping online. 

3) There can often be slight differences between colour (due to photographing conditions and individual monitor displays).

Although we endeavour to assist you at every part of your shopping experience, please be aware that we cannot accept refunds for these reasons.

4) For defected items, we accept exchange or return, please get us the information within 5 days after you received the pack, time counted based on the information from shippers.

If you have any other questions, please do not hesitate to contact us at: service@latexshine.com and we will try our best to help you.